Having Difficult Conversations: Train the Trainer

Having Difficult Conversations: Train the Trainer

Friday 26th September 10am to 4pm

Requests for training on “Having Difficult Conversations” come from various areas across the hospital. Delivering a useful training session involves being curious from the point of referral onwards: is a session that teaches conversational skills most appropriate here? Is this request coming from someone who is not the target group? If so, do the target group want this teaching?

Once these questions have established a teaching intervention would be useful, making learners feel psychologically safe and involved in their learning is key. As a facilitator we want learners to recognise that approaching difficult conversations effectively, either with colleagues or families, goes beyond a set of conversational skills. It ideally requires an appropriate setting and a particular stance, which is maintained via regular opportunities to reflectively discuss cases with colleagues.

If you are interested in learning how to deliver trainings on Having Difficult Conversations at GOSH, please come along to this 1-day training.

Course Aims:

  • Understand a key learning theory – Epistemic Trust – and appreciate how this can aid in the development and delivery of difficult conversations trainings.
  • Learn theories and techniques that underpin an effective approach to difficult conversations
  • Formulate psychologically the interpersonal dilemmas faced by staff, patients and families at GOSH.
  • Consider the impact of the setting in which conversations take place while becoming aware of our own stance as integral to a good conversation
  • Learn how to utilise real case material from your group of learners to link skills and theory to real clinical practice.


Who is this Course For?

This course is aimed at all practice educators and practice facilitators who already deliver or would be interested in learning how to deliver training on Having Difficult Conversations to GOSH staff.


 

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Cancellation Policy:

Delegates are entitled to a full refund if they cancel their place more than 14 days before an event or if we have to cancel the event. Delegates cancelling under 14 days before the event will be charged a fee (currently 50% of the ticket price). All delegate cancellation requests must be provided in writing to simulation@gosh.nhs.uk. Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. The GLA shall not be liable for the cost of these arrangements if you cancel your place at an event or if the event is cancelled or postponed by the GLA.

 Booking form privacy notice:

The personal data you provide to us on the event booking form is being collected so that we can contact you with important updates about the event, process your payment, notify event partners or individuals shaping the event about the delegate list (only your name, email address, job title and/or organisation will be shared) and to pass on an evaluation survey after the event. Your data will only be used by the GLA for this purpose and the data will be securely deleted in line with GOSH’s data retention policies. This privacy information does not apply to the processing of your personal data by the booking platform Participant UK Ltd., which will be governed by their privacy policy. If you have any questions about how we process your personal data, please contact Your.Data@gosh.nhs.uk

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