Having Difficult Conversations - 10th December 2024

Please note: If places are full, please email simulation@gosh.nhs.uk to be added to the waitlist, as it is likely a place will become available.


Approaching difficult conversations effectively, either with colleagues or families, goes beyond a set of conversational skills. It ideally requires an appropriate setting and a particular stance, which is maintained via regular opportunities to reflectively discuss cases with colleagues.

Course Aims:

•    Provide a grounding in the theories and techniques that underpin an effective approach to difficult conversations

•    Formulate psychologically the interpersonal dilemmas faced by staff and families at GOSH currently

•    Consider the impact of the setting in which conversations take place while becoming aware of our own stance as integral to a good conversation

•    Practice having difficult conversations and facilitating case-discussion groups. This practice will take as its material real cases from the group.

Who is this Course For?

This course is aimed at all team members who have difficult conversations with families or other colleagues.

Date & Time:

Tuesday 10th December 2024                         10.00am – 4.00pm


Free to GOSH Staff

£150 to External Staff                                    Payment can be made online below or via invoice. 


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Cancellation Policy:

Delegates are entitled to a full refund if they cancel their place more than 14 days before an event or if we have to cancel the event. Delegates cancelling under 14 days before the event will be charged a fee (currently 50% of the ticket price). All delegate cancellation requests must be provided in writing to simulation@gosh.nhs.uk. Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. The GLA shall not be liable for the cost of these arrangements if you cancel your place at an event or if the event is cancelled or postponed by the GLA.

Booking form privacy notice:
The personal data you provide to us on the event booking form is being collected so that we can contact you with important updates about the event, process your payment, notify event partners or individuals shaping the event about the delegate list (only your name, email address, job title and/or organisation will be shared) and to pass on an evaluation survey after the event. Your data will only be used by the GLA for this purpose and the data will be securely deleted in line with GOSH’s data retention policies. This privacy information does not apply to the processing of your personal data by the booking platform Participant UK Ltd., which will be governed by their privacy policy. If you have any questions about how we process your personal data, please contact Your.Data@gosh.nhs.uk